Welcome New Articles  Regular Features

              Forum for Kundeservice Ledelse p?dansk  

              What's New

              "Erlang measurements - the customer prison"

              "Engaging the Customer- why Net Promotor Scoring is a better KPI".

              "Introduction to Net Promoter Score in Call Centres"

              "Call Center Basics" how to improve service delivery.

              KPI Seminar in Copenhagen - August 2016

              L鎟 om brugen af Key V鎟di Indikatorer, som hj鎙p til at synligg鴕e v鎟dien af Kundeservice i resten af organisationen, samt brug af Net promotor Score. If you're interested please send us an Email to nk@.

              Learn how to use Key Value Indicators as a help to make visible the value of Customer Service to the rest of the organisation.

              The KPI Corner. Help with your KPI's. A service to Customer Service managers. "Why Web-based Self-service fails the customer" an interview.

              "Farewell to Customer Service-automated self-service center"

              Jack Welch Inspirational pages
              Personal view of The Call Centre Industry in South Africa
              KPI-hj鴕net. F?hj鎙p med dine KPI'er. Service til danske kundeservice ledere  Call Center Productivity Introduction to the Coaching Culture Call Center. ""
              My personal support to America and the War against Islamic terrorism.
              About Resource
              International

              EBITDA -CAC - Adding value to the corporate balance sheet

              The Case Files
              Real case stories, starting with the famous GE-Call Centre files. White Papers, Call Centre studies from around the World.
              Contact us

              Sad anecdote - Dell Help D India

              Managers Files
              How to get a grip on the job of Call Centre Manager.
              Articles new and old relating to the many skills required to run a successful Call Centre
              Speaking and Seminar services

              "The Flawed Business Model" - How Customer-Wallet Focus took over from Customer Focus".

              Call Centre Managers Research Files
              Important research especially for Asia Pacific. Don't miss.
              Legal

              Call Center Management – Taking the customer out of the service delivery equation soviet style

              Call Centre Files
              Articles on operational issues. People Management & HR, Measurements & Controls, Technology & Software, Training & Job Enhancement.
              Web Sponsorship

              The growing pains of India's Contact Centre Industry

              Managers Bookstore - White papers, research & reports. New items added weekly.
               

              First Call Resolution

              Call Centre Links
              Comprehensive list of rated Call Centre related sites. As more sites get added, only top rated sites will be listed
               

              Myth & Reality of ROI's

              CRM & Call Centres - The Internet Enabled Call Centre. The facts, the Visions & where we go from here.
                Value Creation in Call Centres. Benchmarking in Call Centres. A Comprehensive guide of how to improve your Call Centre. 
                British Airways - Customer Service at its worst Why Call Centres Fail. A Case study of 126 Call Centres. Food for thought.
                Call Centre Improvement series. Articles aimed at providing specific Know How to managers; Bibliography ( New Books ) & Archive
              Continually updated list of books on Call Centres, Telemarketing, Customer Service and Help Desks. The Archives include all articles previously published on this site.
                Unions & Call Recording. Benefits of Call Recording Call Centre (Management) Associations. Here we list  CCMA's from countries all over the world with links to their homepage. Included is networking groups, informal councils, clubs.
                Monitoring & Call Evaluation Model. A practical introduction 'how to use Monitoring to improve Call Outcome'. Analysis of Employee Turnover & Job Performance for Call Center Representatives review of this interesting study
                Brisbane City Council Call Centre Case-study. World Class Customer Service. Statistics for the Call Center Industry (US). This collection of call centre research (true/false) is the most complete overview ever published.
                Why Customer Service Fails.  
                Myth & Reality about Contact Centres in India  
                The Toxic Call Center Not the way to go, but a route taken as a result of bad management practices.  
                   
                Australian Call Centre boom, how it happened from 1996..  
                The Death of Call Quality Monitoring (sporadic call monitoring). How Quality lost its meaning.  
                 Other Articles of Interest  
                Customer don't like talking to machines - Mintel GB research on consumers view of IVR + predictions on call centre growth.  
                Customer Complaint Handling US Federal Benchmarking Consortium Study Report.  

              Last update: April 2016

              Date:  April, 2016

              Copyright ?
              Resource International 1995-2016

              亚博赌博软件| 亚博体育竞彩app下载| 柬埔寨亚博国际| 亚博体育下载开户软件| 亚博体育app下载| 阿根廷赞助商亚博| 亚博体育苹果下载地址| 亚博app网址| 有谁知道亚博体育这个app| 亚博中心钱包和体育钱包| 亚博体育官网vip| 亚博外围冻结账户| 亚博娱乐用户登录网址| 亚博体育亚博体育| 亚博结算时间| 亚博体育app哪里能下载| 亚博体育把我的钱还我| 亚博体育打流水| 亚博体育提款规则资讯| 有人用过亚博体育app| 亚博苹果下载链接| 亚博晋级优惠| 亚博体育是正规的| 亚博体育滚球| 亚博体育竞猜信得过| 亚博体育下载客户端金投网| 亚博体育流水规则| 亚博体育真的| 亚博娱乐下载网址| 银溪数码亚博竞技| 亚博正规平台| 亚博体育彩票app下载| 亚博体彩下载| 亚博体育备用网| 亚博娱乐用户登录手机| 亚博注销| 亚博官网| 亚博体育预测比赛频道| 亚博体育的网址| 亚博体育zippo| 亚博体育ios版如何下载| http://www.jiudianzhaopin.com/cccb1S8M/06500.html http://www.jiudianzhaopin.com/cccjAAdv/ http://www.jiudianzhaopin.com/cccEtmdX/ http://www.jiudianzhaopin.com/cccHyr1A/ http://www.jiudianzhaopin.com/ccczNPvk/67979.html http://www.jiudianzhaopin.com/cccM0oxI/69161.html